PRIVACY POLICY FOR Q MUSIC VENUE APP

Last Updated: November 21, 2025

INTRODUCTION

Q Music LLC ("Company," "we," "us," or "our") operates the Q Music Venue App (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

When you register for and use the App, we may collect the following personal information:

Account Information: Name, email address, phone number, password
Profile Information: Business name, venue details, performer information, professional credentials
Venue Addresses: Business addresses for venue locations in our network (we do not collect personal home addresses)
Payment Information: Credit card details may be collected in the future from institutional venue clients for payment processing (if collected, will be processed securely through third-party payment processors)
Communication Data: Messages, booking requests, and correspondence sent through the App
Event Information: Booking details, event dates, venue locations, performance requirements

1.2 Information Collected Automatically

When you use the App, we automatically collect certain information:

Device Information: Device type, operating system, unique device identifiers, mobile network information
Usage Data: App features accessed, time spent in the App, interaction patterns, crash reports
Location Data: With your permission, we may collect precise or approximate location data to help you find nearby venues or events
Log Data: IP address, browser type, access times, pages viewed

1.3 Information from Third Parties

We may receive information about you from:

Social Media: If you connect your social media accounts
Payment Processors: Transaction confirmations and payment status
Background Check Providers: For verification purposes (with your consent)
Other Users: Reviews, ratings, and references

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

2.1 Service Delivery

Create and manage your account
Process bookings and transactions
Facilitate communication between venues and performers
Send booking confirmations, reminders, and updates
Provide customer support

2.2 Service Improvement

Analyze usage patterns to improve App functionality
Develop new features and services
Conduct research and analytics
Test and troubleshoot technical issues

2.3 Communication

Send transactional notifications (booking confirmations, payment receipts)
Provide customer service and respond to inquiries
Send push notifications about bookings, messages, and account activity (with your permission)
Send marketing communications about new features or services (with your consent, where required)

2.4 Safety and Security

Verify user identities and prevent fraud
Protect against unauthorized access
Enforce our Terms of Service
Comply with legal obligations

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Between Users

Booking Information: When you book a venue or accept a booking, relevant information is shared between parties
Public Profiles: Information you choose to make public in your profile
Reviews and Ratings: User-generated content about bookings

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processing (Stripe, QuickBooks, Bill.com)
Cloud hosting and storage (AWS, Airtable)
Email and notification services (Zapier, SendGrid)
Analytics providers (Google Analytics)
Customer support tools

3.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or protect user safety.

4. DATA RETENTION

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal or legitimate business purposes.

5. YOUR PRIVACY RIGHTS AND CHOICES

5.1 Access and Update

You can access and update your account information at any time through the App settings.

5.2 Delete Your Account

You may request deletion of your account by contacting us at [email protected]. We will process your request within 30 days.

5.3 Location Data

You can enable or disable location services through your device settings at any time.

5.4 Push Notifications

You can opt out of push notifications through your device settings or App settings.

5.5 Marketing Communications

You can unsubscribe from marketing emails by clicking the "unsubscribe" link or by contacting us.

5.6 Additional Rights (Based on Your Location)

California Residents (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or shared
Right to opt out of the sale of personal information
Right to deletion
Right to non-discrimination

European Union Residents (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, contact us at [email protected].

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your information, including encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence, including the United States. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses and adequate data protection measures.

8. CHILDREN'S PRIVACY

The App is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will delete it promptly. If you believe we have collected information from a child under 16, please contact us at [email protected].

9. THIRD-PARTY LINKS AND SERVICES

The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a notice in the App, sending an email, or updating the "Last Updated" date. Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

11. APPLE-SPECIFIC DISCLOSURES

11.1 App Store Privacy Labels

The information we collect includes:

Contact Info: Name, email, phone number
User Content: Messages, photos, event details
Identifiers: User ID, device ID
Usage Data: Product interaction, advertising data
Diagnostics: Crash data, performance data
Financial Info: Payment information
Location: Precise or approximate location (with permission)

11.2 Data Linked to You

Most data we collect is linked to your identity for account management and service delivery.

11.3 Data Not Linked to You

Anonymous usage statistics and crash reports may be collected without linking to your identity.

11.4 Data Used to Track You

We do not use data to track you across apps and websites owned by other companies for advertising purposes.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Q Music LLC
Email: [email protected]
Website: https://qmusic.co
Address: 1846 W Erie St, Chicago, IL 60622

For privacy-related inquiries specific to your rights under GDPR or CCPA, please include "Privacy Rights Request" in your email subject line.

Note: This Privacy Policy is effective as of the date listed above and applies to all users of the Q Music Venue App.